Mary Ann G. explained "I had a small work of replacing carpet on stairs. The employees connect nicely by telephone, they clearly show up punctually as promised, selling prices are very good as well as do the job is phenomenal!" go through a lot more Advisable Assessments for Empire Today
Her ultimate issue was if there was anything she could do that will help me. My response was "Unless of course you may straight away refund my income the exact same way you took it, then no there actually is not any other way you can assist me."
It took forever. They wound up coming back on Sunday to complete up. It took 3 times for what was designed to certainly be a one day career. The floors and carpet seems wonderful as well as installers did an excellent work and worked tricky but there were not more than enough of them.
So Indeed Once more I needed to reschedule. The third time they arrived out I advised them to come early though the gave me a window of nine-11 which they ended up coming at eleven:thirty. This time they advised me they could not exchange the carpet for the reason that I needed my husband to remove the closet folding doorway. I informed them the first time they have been listed here they eliminated it and put it back alongside one another. The guy said he would not try this and I should phone my spouse. I told him that there wasn't gonna be any one below until 6. By this time I was so upset, I've skipped two days of labor for them and moved household furniture two times by myself all for this crap.
I labored all day and then arrived house to ½ concluded flooring and nowhere To place all the things from other rooms that were being carpeted. The following day, we wound up needing to place every thing within the porches and rain was coming. We had to get tarps to address all the things.
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Make sure you preserve the e-mails coming, if empire will not assist us, then a category motion lawsuit will. So far We've several on board. Require extra.
L. a., CALIFORNIA -- If I could give them a zero I might! We bought carpet mounted below two many years ago and about 2 1/2 months back the carpets ended up cleaned in all three rooms. Daily later the odor that arrived from one of several rooms was so terrible I had to tear it off and remove it as it was suitable next to my Children rooms that happen to be 2 and four yrs aged. After i named empire to report this they advised me that every one I can perform is make a circumstance And they'd get back again to me. About four times afterwards they told me that they wanted to deliver a person in existence to Check out the carpet, which I had no difficulty with but he could only get it done in 3 times. Now we are talking about each week later on, which I had to maintain my Young ones faraway from the carpet due to the fact I tore it out they usually desired to mess While using the threads.
Just what the…? You chop my stairs to accommodate the laminate, leaving a gaping gap!!! The ultimate straw was locating a two-and-a-fifty percent foot scratch deep in to the laminate in the learn Bed room. The lead stated he had no more components, and would deal with just after he ordered more at a later on day. For sure, I did not sign the ultimate paperwork. I then called the primary office and the Woman who answered said she would Get in touch with the set read this up supervisor. I asked if she could have him connect with me simply because I had photographs and wanted to explain. To which she replied, “No. He'll phone the crew.” Definitely??? I'm the a person who is getting a not-so-good practical experience in this article. Not the crew. Needless to say, I haven't been given a call again from everyone. The guide seemed to want to appease me, but I'm not joyful in the slightest degree. Posting pictures to point out that awful perform.
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We had the two flooring and carpet set up. The flooring folks were being alleged to come at 10am but didn't show up right until 2pm and did not phone. They have been there until immediately after 11pm.
I have not experienced anything at all finished to get refunded!! The CSR suggests my account displays a payment by way of credit card for $614.27 paid out in entire. Now I am furious, but I'm imagining it must be an mistake. ** said they do not receives a commission until the job is total And that i indication that certification. When I obtained from the cell phone, I checked with my lender and absolutely sure plenty of, there was a pending transaction in opposition to my examining account for that $614.27.
My first appointment was scheduled for January two, 2015 which was fantastic simply because I used to be off. About an hour ahead of the timeframe that someone was imagined to present up, the salesperson, **, calls, explains he is from town on holiday and Empire need to've manufactured a mistake scheduling me on that day. He questioned if it absolutely was doable that he could come Monday. I agreed since I happened to get off that working day too. He stated he would contact all-around noon Monday January 5, 2015.
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